At Sushma Studios, we value transparency and strive to offer the best service possible. Our refund policy outlines the circumstances under which refunds are granted and any associated conditions. Please read it carefully before booking.
1. Booking Deposit
- Non-Refundable Deposit: To secure your booking, we require a deposit, which is non-refundable. This ensures your date is reserved and covers initial planning costs.
- Date Transfers: If you need to change your booking date and notify us in advance, we may transfer the deposit to a new date, subject to our availability. Date changes are allowed only once.
2. Cancellation Policy
- Client-Initiated Cancellation: If you decide to cancel, please inform us as soon as possible. The deposit is non-refundable, but any additional payments made beyond the deposit may be eligible for partial refund as follows:
- More than 30 Days Before the Event: 50% refund of any payments made beyond the deposit.
- 15-30 Days Before the Event: 25% refund of any payments made beyond the deposit.
- Less than 15 Days Before the Event: No refunds, as it may be difficult to rebook another client on short notice.
- Studio-Initiated Cancellation: In the rare case that we need to cancel due to unforeseen circumstances, we will refund all payments made, including the deposit. Alternatively, we may offer to reschedule at no extra charge if preferred.
3. Refunds for Product Deliverables
- Final Deliverables: Once your photos, videos, or albums have been delivered, they are considered final. Refunds are not available for dissatisfaction with the artistic style if it aligns with our standard work and previous samples.
- Editing Requests: Minor changes may be requested after delivery. If extensive re-edits are required beyond the agreed package, additional charges may apply, but refunds are not provided.
4. Force Majeure (Unforeseen Circumstances)
- In case of events beyond our control (e.g., natural disasters, extreme weather, illness, or travel restrictions), we will work with you to reschedule at no additional charge. Refunds may be considered on a case-by-case basis but are not guaranteed.
5. Disputes and Resolution
- If you are unsatisfied with our services, please reach out so we can discuss and work toward a solution. Our goal is to ensure you have a positive experience with Sushma Studios.
